Technology veteran to help drive growth of company and speech analytics market

Sunday, January 01, 2006 -
San Francisco, California – Utopy®, Inc., a leading provider of enterprise-class speech analytics solutions, has named Ted Lubowsky as its new vice president of worldwide sales. Most recently the vice president of sales and marketing for Envision, Inc., a contact center performance optimization company, Lubowsky is a key addition to Utopy's executive leadership and will be instrumental in evangelizing the speech analytics market.

"Ted Lubowsky is a proven entity in the contact center industry, delivering enterprise- wide solutions. With impressive credentials and a history of successfully building the market presence and market share of those who employ him, Ted brings with him an extraordinary resume," said Paul Stockford, chief analyst at Saddletree Research. "The fact that Ted has chosen to join Utopy says a lot for the company's potential for success, and the potential for speech analytics to be an important factor in the growth of the contact center industry of the future."

Bringing 20 years of relevant experience to Utopy, Lubowsky is a distinguished industry thought-leader who pioneered the concept of leveraging voice recording technology to improve the customer experience. At Envision, he repositioned the company and helped increase sales by 50% in a little over one year. He also served previously as vice president and general manager of recording and monitoring company Comverse Infosys, which later went public as Verint Systems, where he grew revenue more than 300% in three years. A respected telecommunications veteran, Lubowsky was also served as president of Inter-Tel's national, government and education accounts division.

"We are simply ecstatic to have Ted on our side," said Doron Aspitz, president and chief executive officer of Utopy. "His experience and energy will give us a tremendous advantage as we educate companies about Utopy's compelling value proposition. Ted will play a major role in showing that speech analytics is much more than a contact center solution - it provides real business intelligence to drive heightened business performance and customer service."

Utopy solves a persistent challenge: how to glean high-value business intelligence from daily customer interactions. CRM and ERP systems track customer transactions, but cannot provide the rationale for these transactions. In contrast, Utopy's speech analytics solutions process the vast amount of daily customer interactions to capture customer perceptions and intent as well as competitive information, marketing campaign responses, complaints and operational inefficiencies. By effectively tapping into this hidden wealth of business intelligence, enterprises can increase revenue with refined and timely offers, improve customer loyalty with better service, as well as lower their cost of sales and service by pinpointing operational deficiencies.

"Utopy represents a big step forward in realizing the vision that I and others in the industry have been working towards," noted Lubowsky. "Speech analytics offers the only direct feedback from customers, allowing companies to manage and improve sales, marketing and customer experience, which is the basis for increasing revenue and profitability. Call center agents are too busy to effectively and reliably report important details from their customer interactions, so it's easy to see how - without Utopy - companies are missing out on valuable intelligence that will impact their business."

About Utopy
As a leader in speech analytics technology, Utopy offers solutions that enable companies to gain business intelligence from every customer interaction. Leading companies are using Utopy SpeechMiner®, the award-winning and patented product suite, to identify, evaluate and catalog consumer sales and service conversations, thereby transforming the voice of the customer into structured information for the benefit of the enterprise. Headquartered in San Francisco, CA, Utopy's team has extensive experience in speech analytics, service operations, mission-critical intelligence systems as well as the processes associated with improving business performance. For additional information about Utopy, please visit www.utopy.com, email getinfo@utopy.com, or call 866.44.UTOPY (866.448.8679).